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Experts in worldwide Retail maintenance and repairs

SMART FACILITY MANAGEMENT

A service designed to tackle the major challenges of Retail maintenance

We solve your maintenance issues, anytime and anywhere.

01

PREVENTIVE MAINTENANCE

With periodic visits to your establishments

02

REACTIVE MAINTENANCE

Handling and management of incidents or breakdowns in accordance with the code:

Mantenimiento Código Rojo

RED CODE

< 4 Hours

Mantenimiento Código Amarillo

YELLOW CODE

24-72 Hours

Mantenimiento Código Verde

GREEN CODE

7 Days

03

URGENCY SERVICE 24/7

Average emergency attendance in less than 4 hours

04

OPENINGS, CLOSURES, AND RENOVATIONS

With adjusted times and costs

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A comprehensive maintenance service that knows no borders

With a global presence in over 50 countries, we are committed to delivering a unified service to our clients, fully tailored to the speed demands required by the retail sector.

Mapa Cobertura Servicios
Ancla- Dónde Actuamos
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Results that speak for themselves

These numbers support our commitment to maintaining flawless stores

1h 47min

Average response time for in-store emergency service

4,8/5

Customer Feedback

88%

Effective resolution of issues achieved on the first visit

Monitoring and tracking of every visit. No exceptions!

Sello Optima Retail

Global multi-point Retail experts, with a free platform and real-time digital reports, 100% online, and an exclusive quality control department backed by Bureau Veritas, we guarantee an unparalleled maintenance service.

Ancla - Qué nos diferencia

Access reports and cost statistics, as well as feedback from interventions conducted in your stores, from anywhere.

Certificación Beurau Veritas

Quality control procedures, satisfaction surveys, and incident management for services provided to customers.

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What our customers think

GLOBAL RATING

SPEED OF SERVICE

PROBLEM SOLVING

TECHNICIAN'S BEHAVIOUR 

*Ratings out of 5.

Álvaro
Store Manager

I am writing this email to thank you for your attitudes and good work. They not only did what we had pending satisfactorily, but they themselves found some more things and fixed them. His work and his attitude, both with his own work and with all the members of the team, is a 10.

Testimonio Adidas - Optima Retail

Sara
Store Manager

"I am writing to thank you for your service since today's work has been carried out on time and each one of the tasks to be carried out correctly. Very good service."

Testimonio Kiko Milano

Carolina
Store Manager

"The staff that comes to our store to make repairs is a worker of 10. He has always arrived on time and has done his job perfectly, correct, friendly and polite. As worked he is a crack, he likes to leave everything perfectly finished, he is a great professional!"

Testimonio empresa Tous

Alba
Store Manager

"We are very happy with the work he does in the store, he is a very professional, efficient and decisive person, he is always aware of anything to improve. Always with a smile (although it is not visible now :))"

Desigual comparte su testimonio

CONTACT US

We are delighted to help you.

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