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24/7 Emergencies: The Hero of Retail

The store has transformed into just another product of the brand, and as such, it must be treated with the utmost care and attention. Therefore, the 24/7 emergency maintenance service has become an indispensable resource. Let's take a look at the advantages it offers.

Continuous operation thanks to the emergency service

The goal of the store is to sell and ensure customer satisfaction. When various elements of the store stop functioning correctly, the point of sale strays from its objective. The ideal situation is continuous operation, and that is what we aim for with our preventive maintenance service.


Anticipating any interruptions that may arise, and here comes the crown jewel: offering you the ability to react in less than 4 hours to any unforeseen event. Addressing and resolving any issue promptly, minimizing downtime, and ensuring the store returns to shine in all its splendor.

The best experience your customer can have

We can all conclude that malfunctioning store systems can lead to a customer experience that differs from what was intended. To exceed their expectations, we want to help you create a comfortable and safe environment that persuades them to return. Our 24/7 emergency service allows us to address these issues in real-time, ensuring customers always enjoy a pleasant shopping experience.

five stars rating - optima Retail
The best customer experience

Protect your assets and reduce costs

What any maintenance and store management professional wants to avoid are unresolved maintenance issues that could lead to higher costs in the future. By having a 24/7 emergency service available, problems can be quickly identified and resolved, thus protecting store assets and reducing the costs of major repairs down the line.

Uninterrupted Sales: Having a 24/7 emergency maintenance service 365 days a year is a reachable advantage to ensure uninterrupted sales and secure profits. Additionally, with preventive maintenance, you can save a significant portion of the costs associated with emergency services and guarantee a pleasant environment for your customers.

Motivated Staff: Working in a well-maintained store motivates the team and helps all members feel happy and well-treated. Proper store maintenance translates into better customer service.

Compliance with safety regulations

Safety regulations in retail are strict and essential to protect both employees and customers. Issues such as loose cables, blocked emergency exits, or faulty alarm systems can not only endanger people but also lead to legal penalties for the retailer. A 24/7 emergency service ensures that any safety issue is addressed immediately, ensuring compliance with all regulations and protecting everyone in the store.

Brand reputation

The customer experience in the physical store has a significant impact on their perception of the brand, and when this experience is positive, it greatly strengthens the customer's relationship with the company. A well-maintained store not only reflects a high level of professionalism but also meticulous attention to detail, both crucial factors in building and maintaining a solid and trustworthy reputation.

This level of service significantly contributes to creating a memorable and pleasant shopping experience, leaving a lasting and positive impression on consumers' minds, thereby consolidating loyalty and preference for the brand. Join our Newsletter and stay informed about the retail world. SUBSCRIBE

To Make Everything Work, Maintenance Is Key

Expertos en mantenimiento y reparaciones de Retail en todo el mundo - Garantiza una asistencia sin preocupaciones poniendo a su disposición un Facility Manager dedicado que siempre será su contacto.
Optima Retail - Smart Facility Management

Optima Retail - Experts in Maintenance. Present in more than 50 countries.

Why should you be eager to have a good maintenance plan?

Because predictive maintenance not only helps you keep your equipment running smoothly but also saves you time and money. Who wouldn't want that, right?

With predictive maintenance, you can monitor the condition of your equipment in real-time and anticipate potential failures before they happen.

This means less downtime, lower maintenance costs, and more efficient production. It's like having a superpower for your retail operations!

Optima Retail: Experts in maintenance and repairs for retail worldwide - Ensure worry-free assistance by providing you with a dedicated Facility Manager who will always be your point of contact.

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