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Optima Retail - Smart Facility Management

Experience a 100% guaranteed specialized maintenance service tailored for Retail.

At Optima Retail, we excel as global leaders in delivering top-tier maintenance and repair services exclusively designed for the Retail industry. We prioritize our clients' peace of mind by tailoring solutions to their exact needs, ensuring exceptional quality and a distinctive Retail maintenance experience
Our 100% online and free management platform provides complete visibility into maintenance plans, costs, response times, and service quality feedback

Optima Retail in Action

Specialized service for Retail industry businesses

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Annual interventions in over 50 countries

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Compliance in emergency response within <4h

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Retail stores worldwide

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Qualified and certified technicians

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A service designed to tackle the major challenges of Retail maintenance

We solve your maintenance issues, anytime and anywhere.

01

PREVENTIVE MAINTENANCE

With periodic visits to your establishments

02

REACTIVE MAINTENANCE

Handling and management of incidents or breakdowns in accordance with the code:

Servicio Mantenimiento Retail Código Rojo

RED CODE

< 4 Hours

Servicio Mantenimiento Retail Código Amarillo

YELLOW CODE

24-72 Hours

Servicio Mantenimiento Retail Código Verde

GREEN CODE

7 Days

03

URGENCY SERVICE 24/7

Average emergency attendance in less than 4 hours

04

OPENINGS, CLOSURES, AND RENOVATIONS

With adjusted times and costs

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A comprehensive maintenance service that knows no borders

With a global presence in over 40 countries, we are committed to delivering a unified service to our clients, fully tailored to the speed demands required by the retail sector.

Optima Retail opera a nivel mundial con más de 50 países
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Results that speak for themselves

These numbers support our commitment to maintaining flawless stores

1h 47min

Average response time for in-store emergency service

4,8/5

Customer Feedback

88%

Effective resolution of issues achieved on the first visit

Monitoring and tracking of every visit. No exceptions!

Optima Retail - Smart Facility Management

With real-time digital reports, 100% online, and an exclusive quality control department backed by Bureau Veritas, we guarantee an unparalleled maintenance service.

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Access reports and cost statistics, as well as feedback from interventions conducted in your stores, from anywhere.

Procedimiento control de calidad, encuestas de satisfacción y gestión de incidencias de los servicios prestados a los cliente

Quality control procedures, satisfaction surveys, and incident management for services provided to customers.

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FAQ

Frequently Questions

Still have questions? Contact us, we'll be delighted to assist you.

  • What service do you provide?
    We maintain EVERYTHING your retail store may need. Our most outstanding services are: Electricity - Air conditioning - Plumbing - Painting - Locksmithing - PCI - Surveillance - Pest control - IT - Cleaning - Carpentry - Gardening - Lighting - Sound - Masonry - Lifts We perform any service you may require, nothing is beyond our reach.
  • Why should I trust Optima Retail with the maintenance of my stores
    Because we are Retail experts with a singular focus: Complete customer satisfaction. This translates into our entire process being tailored to the speed, quality, communication, and control required in the Retail sector to deliver flawless service.
  • What advantages does your management platform offer?
    Forget about worrying over costly and complicated software and systems, as we offer you an entirely free online solution that has it all. With us, you can track every maintenance visit, access interactive reports, have complete control over your costs, and best of all, enjoy detailed photographic reports on every visit, along with service ratings for each store. Maintenance management has never been as easy and exciting as it is with us!
  • In which countries is Optima Retail present?
    Currently, we assist our clients in over 50 countries worldwide and continue to expand. We offer a complete unified service guarantee, tailored to the local language for personalized service.
  • Will I have a single point of contact assigned to me?
    Absolutely! As part of our personalized service, we'll assign you a Facility Manager as a single point of contact to address and handle all your requests. With Optima Retail, worrying is a thing of the past!
  • Should I hire a preventive maintenance service?
    Preventive maintenance service is the key to keeping your stores in top shape. With our revolutionary Smart Facility Management methodology, our clients have saved up to an astounding 27%. The key lies in efficient management, coordination, and execution of scheduled visits combined with effective resolution of identified issues.
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Shall we begin?

Mantenemos TODO lo que pueda necesitar tu tienda Retail
Resolvemos tus problemas de mantenimiento, a cualquier hora y en cualquier lugar.

Contact us

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