Control and monitoring of each visit
No exceptions!
We conduct telephone surveys after each visit to assess quality and satisfaction. If any problems arise, we resolve them immediately, avoiding delays.
Additionally, we provide you with detailed reports to identify improvements and ensure an exceptional experience for your customers on an ongoing basis.
Follow-up and Control
After each visit, we conduct telephone quality monitoring and control to gauge your satisfaction level with the service, allowing us to identify continuous improvement opportunities.
Akways available information
Monthly reports with results always available, where you can check the details of the conducted surveys, purpose of the visit, scores, comments, and incidents.
Incident Detection
We understand that speed in resolution is a key component in retail, and our quality control allows us to swiftly and effectively identify any incidents that occur during the service, resolving them with absolute priority.
Quality area
- We ensure that interventions are effective and meet established standards.
- We conduct post-visit satisfaction surveys to identify potential issues.
- We collaborate on the priority resolution of detected incidents and propose continuous improvements based on data.
Area of incidence
- We immediately manage and resolve issues highlighted during interventions, analyzing reported incidents to prevent future problems.
- We collaborate with other departments to ensure seamless communication and offer comprehensive solutions that meet all your needs.
Customer Experience (CX) Area
We immediately resolve key issues at our clients' headquarters, using tools like AI and predictive analytics to anticipate future issues and ensure optimal relationships with our employees.
Feel confident working under certified processes
Quality control procedures, satisfaction surveys, and incident management for services provided to customers.
Quality Control
Flowchart
Your feedback is key to continuous improvement. Every comment helps us optimize our services, resolve issues efficiently, and adapt to always offer you a better experience.
