Control and monitoring of each visit. No exceptions!
Every time we conduct a maintenance visit, we perform personalized follow-ups through effective phone surveys, meticulously assessing the service quality and your level of satisfaction. Backed by the prestigious certification stamp of Bureau Veritas procedures, our Quality Control department works tirelessly to ensure your experience meets the highest standards.
If any issue or improvement opportunity is identified during this process, resolving it becomes our absolute priority!
And as if that weren't enough, access reports, cost statistics, and detailed feedback on interventions conducted in your stores from anywhere.
FOLLOW-UP AND CONTROL
After each visit, we conduct telephone quality monitoring and control to gauge your satisfaction level with the service, allowing us to identify continuous improvement opportunities.
ALWAYS AVAILABLE INOFRMATION
Monthly reports with results always available, where you can check the details of the conducted surveys, purpose of the visit, scores, comments, and incidents.
INCIDENT DETECTION
We understand that speed in resolution is a key component in retail, and our quality control allows us to swiftly and effectively identify any incidents that occur during the service, resolving them with absolute priority.
Feel confident working under certified processes.
Quality control procedures, satisfaction surveys, and incident management for services provided to customers.
QUALITY CONTROL
FLOWCHART
What our customer
oVERALL RATING
SERVICE SPEED
ISSUE RESOLUTION
TECHNICIAN BEHAVIOR
*Ratings out of 5
Álvaro
Store Manager
I am writing this email to thank you for your attitudes and good work. They not only did what we had pending satisfactorily, but they themselves found some more things and fixed them. His work and his attitude, both with his own work and with all the members of the team, is a 10.
Sara
Store Manager
"I am writing to thank you for your service since today's work has been carried out on time and each one of the tasks to be carried out correctly. Very good service."
Carolina
Store Manager
"The staff that comes to our store to make repairs is a worker of 10. He has always arrived on time and has done his job perfectly, correct, friendly and polite. As worked he is a crack, he likes to leave everything perfectly finished, he is a great professional!"
Alba
Store Manager
"We are very happy with the work he does in the store, he is a very professional, efficient and decisive person, he is always aware of anything to improve. Always with a smile (although it is not visible now :))"
